Articles in this section

Email Support
  • Updated

Our Email Support is available to all users on SurveyMonkey Apply, including Administrators, Applicants, Reviewers and Recommenders. 

 

How to Contact Support for Administrators

  1. Log in to your Administrative Account
  2. Click on the Information (i) Icon in the top right corner
  3. Click Contact Support
    Contact_Support.png
  4. Select the option that best describes your request. 
    2019-09-10_13-55-30.png
  5. Next Select the are of the site your inquiry is about. 
  6. Based on the area of the site you will be provided with suggested articles to match our top FAQs for that product area.

    TIP! If you're not sure what a term in our form or product refers to, try searching it in our help centre to see if the area relates to your inquiry. 

  7. If the suggested articles don't help to address your question, click Request Support
  8. Based on the options selected above, within the form, you will be asked to provide additional details, including examples of applications/users, reports, forms, etc. This is to ensure our team has all the information we need to assist you more effectively. 
  9. Submit your request

As an administrator, you also have the option of requesting Phone Support.

 

How to Contact Support for Applicants, Reviewers, or Recommenders

Before submitting a request to our Support team please refer to the FAQ section of our help centre. This will provide solutions to a few common questions as well as the correct contact for certain questions.

To contact SurveyMonkey Apply Support:

  1. Go to the Home Page or Log in to your Account. If you're having trouble logging in and need Login Assistance please see: How to Request Login AssistanceContact_Support_Applicant.pngContact_Support_logged_in.png
  2. Click on the Information (i) Icon in the top right corner
  3. Click to Fill in a Support Request Form
  4. Select the option that best describes your request. 2019-09-10_13-55-30.png
  5. Next Select the are of the portal your inquiry is about.

    NOTE: Keep in mind that the areas listed are system-wide for all of our sites on SurveyMonkey Apply, therefore specific forms or tasks won't be listed, however, you can provide this information when you click to Request Support. 

  6. Based on the area of the site you will be provided with suggested articles to match our top FAQs for that product area.

 

Related articles