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General Account FAQ
  • Updated

Below are some of our frequently asked questions that are general for all of our Users within SurveyMonkey Apply. If you have more specific questions about completing an application, review, or recommendation, you can refer to our other FAQs here:

 

Account FAQs

Emails FAQs

Contact Us

 

How do I Register as an Applicant

I don't have an account yet within the site

 

How to Register

If registration is open to the public:

  1. Click Register
    Register_button.png
  2. Choose to Register using a Social Media Account (Facebook, Google, Twitter)
    OR
    Choose to Register to SurveyMonkey Apply
  3. Selecting a Social Media Account redirects to that platform to complete your registration
    Selecting to register to SurveyMonkey Apply directs to the SM Apply Registration page.
  4. Click Create Account

If you can't see the Registration button, Registration may be closed by the administrators.

Required Information

  • First Name
  • Last Name
  • Email
  • Password/Confirm Password
  • Any extra required information as set by the administrator
  • Complete the Captcha

For clarification on registration requirements, we recommend reaching out to the site administrators.

Registration Errors

Here are potential errors you could experience while registering:

Missing Required Information

To register for the site, complete all required fields within the registration form. If you have difficulty registering, check for this warning in regards to a missing field:

Fill_out_this_field.png

Account Already Exists

When you register or are invited to a SurveyMonkey Apply site, an account gets created for you within the SM Apply database. Once registered within one site you will need to re-register using the same password and credentials as the existing account.

If this is the case, then a message appears that "An account with this email already exists." You will then be prompted to:

  • Register with a new account
  • Reset your password
  • Complete the registration with that account

Already_Existing_Account.jpg

 

I'm a Reviewer/Recommender and wish to become an Applicant

If you also wish to become an applicant in the site, in order to be able to apply for one of the programs:

  1. Log into your account
  2. Click on your name in the top right corner of the page
  3. Select My Account
  4. Go to My Profile
  5. Click Become an Applicant
    Become_an_applicant.png

 

How do I reset my Password?

If you forgot your password and aren't to login you can reset your password through email.

To reset your password:

  1. Go to the Homepage of the site you're trying to access
  2. Click Log In
  3. Underneath the Email/Password fields, click "Forgot your password?"
  4. Enter the email address that you use to login to the site
  5. Click Send Instructions
  6. You will be sent instructions to the email you entered to reset your password. If you aren't to locate the email in your inbox, we recommend checking your Spam/Junk folder
  7. Click on the link within the email
  8. Enter a new password and confirm the password
  9. Click Reset Password

Your password must contain at least:

  • 8 characters (including letters, numbers, and special characters)
  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character (!@#$%^&* etc.)

 

How do I change my Current Password

If you wish to change your password on your account:

  1. Log in to your account
  2. Click on your Name in the top right corner of the page
  3. Select My Account
  4. Go to My Profile
  5. Enter your current password
  6. Enter your new password and Confirm your new password
  7. Click Save

 

How do I change my Name or Email Address

If you wish to change your Name or Email address on your account:

  1. Log in to your account
  2. Click on your Name in the top right corner of the page
  3. Select My Account
  4. Go to My Profile
  5. Edit the Name and Email address
  6. Click Save

NOTE: You won't be able to change your account to another email that already has an existing account. Instead, you will need to log in to that account.

 

How do I change the Timezone on my Account

If you wish to change your timezone on your account:

  1. Log into your account
  2. Click on your Name in the top right corner of the page
  3. Select My Account
  4. Go to My Profile
  5. Select the time zone that you're in.
  6. Click Save

Your Application Activity will be displayed in the time zone you select.

 

How do I change the Preferred Language on my Account

If you wish to change your preferred language within the site:

  1. Log into your account
  2. Click on your Name in the top right corner of the page
  3. Select My Account
  4. Go to My Profile
  5. Click the Preferred Language drop-down
  6. Select the language you wish to change to. 

NOTE: The languages available are based on the configuration of the site by the administrators. For any information in regards to the languages available you can reach out to the administrative team.

 

I am a member of multiple roles, how do I switch between them?

If you are a member of multiple roles in the site, for example, a reviewer and an applicant, or reviewer and an administrator, etc. If you wish to toggle between the different roles in the site:

  1. Log into your account
  2. Click on your name in the top right corner of the page
  3. You will see the ability to "Switch Role to"
  4. Select the Role you wish to switch to.
    2017-07-06_0627.png

 

How do I Change the Notification Preferences

If you wish to change your notification preferences in the site:

  1. Log into your account
  2. Click on your Name in the top right corner of the page
  3. Select My Account
  4. Click Notifications
  5. Enable/Disable the emails you no longer wish to receive. These options will differ based on your role in the site

Notification_Preferences__1_.png

 

Why am I not receiving any emails from the site?

If you're currently not receiving any emails from the site:

  1. Ensure that noreply@mail.smapply.io is added to your safe sender list within your email account.
  2. Ensure that your email is verified within the site. If you're receiving this notification at the top of your page, then it's possible that you won't receive other emails from the site.
    Verify_Email__1_.png
  3. Ensure that you're subscribed to receive emails from the site.
  4. Check your Spam Folder to verify whether the email was sent to your Spam/Junk folder.
  5. Depending on the email(s) you're expecting to receive, reach out to the administrators to ensure that an email was sent out.

 

How do I contact the Administrators of the site?

The administrators are responsible for configuring SurveyMonkey Apply to suit their own needs. Any forms, deadlines, or emails are customized by them. So, they will be the best ones to answer many of your application process questions.

To contact the administrators of the site:

  1. Go to the Home Page or Log in to your Account
  2. Click on the Information (i) icon
  3. Click on Contact the Site Administrator

Applicant_Contact_Admin.png

Your default email application will open for you to compose your email.

 

I have a technical issue with the software. Who do I contact?

Use this FAQ or contact the administrators of the site to confirm your issue is a technical issue. You can reach out to our helpful SM Apply Support team via Email to receive further help.

They will be able to provide help with troubleshooting your issue. Please provide as much information as possible, including attachments, links, and screenshots.

For more information on how to contact our Support team, you can refer to Email Support: For Applicants, Reviewers, and Recommenders

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